At Drainage Pro, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your data in compliance with British Columbia’s Personal Information Protection Act (PIPA).
Information We Collect
We collect information that you voluntarily provide to us when you:
- Fill out a contact form on our website.
- Click to call us from your mobile device.
- Email us directly.
This information may include your name, phone number, email address, and details regarding your drainage or waterproofing needs.
Cookies and Tracking Technologies
Our website uses tracking tools to improve user experience and measure the effectiveness of our marketing.
By using this site, you consent to the use of:
- Google Tag Manager (GTM): We use GTM to manage and deploy marketing tags. While GTM itself does not collect personal data, it triggers other scripts that might.
- Google Analytics 4 (GA4): We use GA4 to understand how visitors interact with our site (e.g., which pages you visit and how long you stay). This data is aggregated and does not personally identify you.
- Google Ads Conversion Tracking: We track actions (like form submissions or phone calls) that occur after you click one of our ads. This helps us understand our return on investment.
- Remarketing: We may use cookies to show you ads for Drainage Pro after you have left our site.
How We Use Your Information
We use the data collected to:
- Provide and schedule our drainage and waterproofing services.
- Respond to inquiries and provide insurance claim navigation assistance.
- Optimize our website performance and advertising campaigns.
Data Sharing and Third Parties
We do not sell or rent your personal information to third parties. We only share data with service providers (like Google) to the extent necessary to run our analytics and advertising, or as required by BC law.
This website contains links to other sites. Please be aware that Drainage Pro is not responsible for the privacy practices of such other sites. We encourage our visitors to be aware when they leave our site and to read the privacy statements of every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Opting-Out & Your Privacy
We 100% respect your right to privacy and your decision to choose whether or not to share your information. You can manage your privacy in the following ways:
- For Analytics: If you do not want your data used by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.
- For Advertising: You may opt-out of Google’s use of personalized cookies by visiting Google’s My Ad Center.
- Our Database: If you receive any unwanted communication from Drainage Pro, please email dean@drainagepro.ca and we will remove your information for our database as soon as possible.
Contact Us
If you have questions about this policy or how we handle your data, please contact our Privacy Officer:
- Attn: Privacy Coordinator
- 224 Esplanade W #579 North Vancouver, BC, V7M 1A4
- dean@drainagepro.ca